About the Fair Insurance Code
The Fair Insurance Code encourages good conduct and professionalism in the insurance industry. The code describes how your relationship with your insurer should work, including what you need to tell them and how they need to respond. The code:
- explains what the Fair Insurance Code covers and who it applies to
- describes the responsibilities you and your insurance company have
- explains what should happen when you make a claim or a complaint.
In this code:
- ‘we’, ‘us’ and ‘our’ refers to the insurance company.
- ‘you’ and ‘your’ refers to the policyholder. If you do business with us through an insurance broker or adviser, then that broker or adviser represents you for the purposes of this code.
This code covers all insurance products, except health insurance and life insurance.
This code applies to all members of the Insurance Council of New Zealand (‘ICNZ’).1
This code covers policyholders who are individuals or entities with 19 or fewer employees.
We’re registered by law with an independent, external dispute resolution scheme.
We will tell you which scheme we’re registered with and provide you with their contact details. The schemes consider complaints about us, including breaches of this code.
We’ll comply with this code and fulfil our obligations under the laws and regulations that govern the insurance industry.
1– However, the code applies only to Lloyd’s underwriters for business placed through a coverholder that is resident in New Zealand.