Goal

Supporting Strategy

How we will measure it

We are easy to do business with and our services are valued

Development and implementation of digital channels for employers and jobseekers

·      Development of portals for each group that are widely used

We are easy to do business with and our services are valued

Implementing an account management approach for key employers

·      Net promoter score

·      Repeat business

·      Customer surveys

We are easy to do business with and our services are valued

Delivering best in sector employment conversion and durability outcomes

·      Conversion of enrolments

·      12-monthDurability of converted enrolments

We are easy to do business with and our services are valued

We are 100% accessible

·      Accessibility Audit of systems

We will work collaboratively across the sector to enable access to services that best benefit our customers

Focusing on what we do well. Establishing partnerships with other organisations to deliver the best possible service in non-core areas

·      Number of Formal partnerships/MoU established

·      Increased referrals from organisations

·      Customer sentiment

We will work collaboratively across the sector to enable access to services that best benefit our customers

Taking a leadership role across the sector facilitating cross-sector initiatives that benefit our customers

·      Formal partnerships established

·      Public profile

·      Customer sentiment

We will be responsive to the needs of Māori customers and we embrace our Treaty responsibilities

Provide Workbridge staff with the cultural support to understand and engage with Māori

·      Implementation of specific initiatives to support Māori cultural awareness

We will be responsive to the needs of Māori customers and we embrace our Treaty responsibilities

Establish Partnerships that co-deliver/co-create employment outcomes with Māori organisations for Māori

·      Formal partnerships established with Māori organisations

Goal

Supporting Strategy

How we will measure it

We will actively foster a positive company culture of accountability and excellence

Strengthen our foundation – recruiting and retaining quality staff

·      Recruitment practices

·      Turnover rates

·      Engagement

We will actively foster a positive company culture of accountability and excellence

Actively develop staff capability through professional development opportunities, acquisition of skills and leadership pathways

·      Induction and Development

·      Qualified staff - national vocational skills qualification

·      Increase staff CDANZ membership

We will actively foster a positive company culture of accountability and excellence

Provide a clear accountability framework linked to individual contribution to business plan outcomes as basis of staff reward and renumeration

·      Performance appraisal and development system

·      Remuneration strategy

·      Remuneration framework

We will actively drive a culture of innovation, leadership and entrepreneurship

Create a framework and structure that allows teams to respond to their respective markets

·      Appraisal and reward systems that encourage and recognise innovation and entrepreneurship

·      Leadership programme

·      Succession planning

We will actively drive a culture of innovation, leadership and entrepreneurship

Create a nimble, responsive approach to how teams are organised to align with customer outcomes that avoids organisational silos or hierarchies

·      Flexible organisation structure that promotes collaboration across WB

·      Leadership strength and quality

Goal

Supporting Strategy

How we will measure it

Live within our means

Eliminate low-value spending where no clear investment rationale exists

·      Performance against improvement targets embedded in Budget

Develop a robust operating model

Rebuild our reserve funds to half our annual gross turnover

·      Total equity / as proportion of annual turnover

Live within our means

Identify and implement business process efficiencies in back-office and other processes

·      Total overheads less EC salaries / annual turnover

Develop a robust operating model

Develop resilience in systems and people

·      Implement robust failsafe systems

·      Resilience in people is a module in the Development framework

Readiness for change and organisational resilience

Actively diversify income streams through expanding and investing into natural verticals that are fully funded

·      Income not derived from the employment services contract as a proportion of total turn-over