Fair Insurance Code

(Effective 1 April 2020)

Read your policy and ask questions

This code gives you some tips to help you manage your relationship with your insurer, but it doesn’t override the terms and conditions in your insurance policy.

You should always read your policy to make sure of your obligations, and ask your insurer if there are any parts you don’t understand.

 
About the Fair Insurance Code Our general responsibilities to you Our general expectations of you What happens when you apply for or buy insurance from us Our expectations of you when you apply for or buy insurance from us What happens when you make a claim Our expectations of you when you make a claim What happens when you make a complaint What happens if we breach this code