Strategic Plan 2020-2023 Overview
Customer Affinity – Delighting our customers
- We are easy to do business with and our services are valued
- Development and implementation of digital channels for employers and jobseekers
- Pride ourselves in developing a talent pool that is of value to employers
- Implementing an account management approach for key employers
- Delivering best in sector employment conversion and durability outcomes
- We are 100% accessible
- We will work collaboratively across the sector to enable access to services that best benefit our customers
- Focusing on what we do well. Establishing partnerships with other organisations to deliver the best possible service in non-core areas
- Taking a leadership role across the sector facilitating cross-sector initiatives that benefit our customers
- We will be responsive to the needs of our Māori customers and deliver services consistent with the principles of the Treaty of Waitangi.
- Developing a coherent Māori strategy supported by Māori through co-design
- Seek to partner with Māori organisations to co-deliver employment service outcomes
Organisational Excellence – Culture of leading and enabling, engagement and performance
- We will actively drive a culture of innovation, leadership and entrepreneurship internally and across the sector
- Create a framework and structure that allows teams to respond to and positively influence their respective markets
- Create a nimble, responsive approach to how teams are organised to align with customer outcomes that avoids organisational silos or hierarchies
- Be recognised as New Zealand’s leading go-to organisation for all disability employment matters
- We will actively foster a positive company culture of accountability and excellence
- Strengthen our foundation – recruiting and retaining quality staff
- Actively develop staff capability through professional development opportunities, acquisition of skills and leadership pathways
- Provide a clear accountability framework linked to individual contribution to business plan outcomes as basis of staff reward and remuneration
Enduring Legacy – Sustainable robust business model
- Live within our means
- Eliminate low-value spending where no clear investment rationale exists
- Identify and implement business process efficiencies in back-office and other processes
- Develop a robust operating model
- Rebuild our reserve funds to half our annual gross turnover
- Develop resilience in systems and people
- Readiness for change and organisational resilience
- Actively diversify income streams through expanding and investing into natural verticals that are fully funded
- Implement a new organisational structure that optimises organisational outcomes